What is the cancellation policy?
Cancel within 24 hours of booking to receive a 100% refund.
Cancel 30 days before the departure date and receive a 100% refund.
Cancel 29 to 7 days before the departure date to receive a 50% refund.
No refunds for trips canceled with less than 7-day notice.
How long do we have if we need to make changes?
You can make minor changes up to 24 hours before your departure. Significant changes, such as departure dates, changing pick-up time, or extending your charter, are subject to the operator’s discretion and are best made far in advance.
When is payment due?
100% of the balance is due 30 days before the departure date.
Do you require a deposit?
No, we require full payment 30 days before the departure date.
Can I set up employee shuttle service on a daily or weekly basis?
Absolutely! We’ve assisted numerous businesses that utilize our buses for their daily, weekly, or monthly shuttle services. Give us a call at 206-632-5162, and we’ll get started on pricing out and planning a world-class employee shuttle service.
What forms of payments do you accept?
We accept Visa, Mastercard, American Express, and ACH.
When do I receive the driver's information?
Typically, driver information is shared by the end of the day prior to the departure date.
Do your drivers go through a background check?
Yes, all of our drivers are vetted by a third-party vendor.
What is your safety record?
We recommend using the DOT Safer System to get the latest safety information on any charter company you’re considering. You want to make sure they have a Satisfactory Rating. Our DOT#: 0986655
How many passengers can I fit on the bus?
There are a variety of sizes to choose from. Here are the most common sizes:
- 14 passenger van
- 23 passenger shuttle
- 34 passenger coach
- 40 passenger coach
- 49 passenger coach
- 54/56 passenger coaches
How many hours can I rent the bus for in one day?
Drivers’ hours of service are regulated by the FMCSA; drivers are allowed to drive for a maximum of 10 hours a day and be on duty for a maximum of 15 hours a day. Please plan your itinerary accordingly, as these rules are non-negotiable.
Can we eat or drink on the bus, how about alcohol?
You can eat and drink on the bus, but we discourage it due to the risk of incurring cleaning fees. You can drink alcohol on the bus (depending on your state’s law) with a permit. Typically, bus companies will charge a 20% mandatory gratuity and a $150.00 non-refundable cleaning fee on any trips that involve alcohol consumption on the bus.
What Happens If someone in my group damages the bus?
Beeline Tours Ltd. reserves the right to charge for any extraordinary interior cleaning or repair work that may be required to return vehicles to their pre-trip interior condition. The following minimum fees shall apply:
Smoking: $200.00
Vomit Interior: $300.00
Excess Cleaning Fee: $150.00 for the first two (2) hours; $75.00 per extra hour (e.g., major drink spills, upholstery cleaning, food, confetti clean-up, etc.).
TV, VCR/DVD, Stereo, Speakers, or Remote Control: Repair or replacement item cost.
Rips in Vinyl/ Leather or Upholstery Damage: Repair or replacement item cost.
Windows or Vehicle Body Damage: Repair or replacement cost of item.
If cleaning or repair work results in the vehicle being removed from service, the Customer will be charged a minimum fee of $750.00 per day (in addition to the fees for cleaning and repair).
What happens if I use more time than I scheduled?
Overages: All trips are subject to a final accounting audit and reconciliation. The post-trip billing will reconcile the actual mileage and hours of service versus the original contracted amount(s). Beeline extends a fifteen 15-minute grace period from the contracted booking end time. All additional time beyond the 15-minute grace period will be pro-rated at $250.00 per hour in 15-minute intervals. Any additional payments for overages will be processed after the completion of the trip via the Customer’s preferred payment method on file.
The Customer is responsible for additional time due to circumstances beyond the Operator’s control, including weather, traffic, or similar events. Charges for such additional time, if applicable, will be billed on the post-trip billing
Are there any additional fees or charges I should know about?
Additional fees may be applicable to the Customer’s trip, such as airport and parking fees, bridge and road tolls, park entrance fees, etc. The customer is responsible for these fees, regardless of whether such fees were anticipated in the estimated Charter Amount.
What type of amenities does the bus have?
Depends on the age and type of bus you’re chartering. If you require specific amenities, inform the operator when booking.
Here are some general guidelines:
56-passenger motorcoaches
Standard options
- On board restroom
- DVD/Radio/PA
- Video Monitors
- Reclining seats
- Bluetooth radio
Upgraded options
- 110 outlets
- USB chargers
- WIFI
- Leather Seats
- Satellite TV
- ADA Lift
23-passenger shuttles
Standard Options
- DVD/Radio/PA
- Video Monitors
- Reclining seats
- Bluetooth radio
Upgraded options
- 110 outlets
- USB chargers
- WIFI
- Leather Seats
- Satellite TV
- ADA Lift
What is the plan if the bus breaks down or there is bad weather?
In the case of mechanical failure, the top priority is the safety of the passengers. If the bus can’t be fixed on-site in a timely fashion, operations will contact the closest available motorcoach company to complete the charter. Bad weather is usually not a deterrent but can drastically impact travel times.
Can I see the bus before my trip?
Unfortunately, you won’t be able to tour the bus in person until it arrives to pick you up. However, once you’ve made your reservation, you can request a picture of your motorcoach.
Is the group responsible for the driver's meals and lodging?
If the charter requires an overnight stay for the driver, whether due to multi-day service or adherence to drivers’ hours of service, the chartering party is responsible for providing driver accommodations. However, alternative arrangements can be mutually agreed upon in writing by Beeline Tours prior to the commencement of service.
Our drivers receive a per diem each day to cover their meals. If you’d like to extend an invitation for them to dine with you, please feel free to do so.